By Contributing Editor, Kathy Xu
Todd Twete is Vice President of Sales at KADENCE, a daughter company of Blackfoot Telecommunications Group that provides a range of adept OSS solutions and integration systems. Todd brings more than 20 years of national sales, marketing and executive management experience to KADENCE and is focused on corporate revenue growth through strategic business relationships and product development. KADENCE has expertly honed their solutions to allow any company to adapt and thrive in today’s market.
CloudPOST recently had the opportunity to chat with Todd about KADENCE’s flexible and intuitive approach and how they plan to maximize their time at The 2018 INCOMPAS Show.
CloudPOST, Kathy Xu (CP-KX) Question: Tell our readers about your company: What do you do and what problems are you attempting to solve?
KADENCE, Todd Twete (K-TT) Answer: KADENCE is an innovative and nimble telecommunications software and integration services provider offering a suite of OSS solutions. KADENCE Circuit Management (KCM) drives profitability by optimizing the management of special circuits, fiber facilities, trouble tickets and inside plant equipment. Located throughout the United States and Puerto Rico, KADENCE partners include a diverse collection of ILECs, CLECs, tandems and MSO organizations.
Predictably, given the diversity of our partners, operational processes and business drivers vary. Leveraging modern development architecture, a robust workflow engine and an industry standard application programming interface (API) produces an intuitive platform that is highly flexible and customizable. The KADENCE platform has been specifically architected to optimize the management of numerous operational processes and business drivers including:
- Maintenance scheduling and notification
- Contract management
- Power and space management
- Service level agreement (SLA) management
- Ticket lifecycle management and timer escalation
- Customer portal
- Trend identification
- Key performance indicator (KPI) dashboard and reporting
CP-KX Q: What are you hoping to achieve at The 2018 INCOMPAS Show?
K-TT A: We are excited to showcase our latest software release, KADENCE Fiber Mapping (KFM). Fiber networks represent a substantial asset and once construction is complete the essential task of managing that network and generating an ROI ensues. KFM has been enhanced with functionality specific to the management of optical equipment, the mapping of fiber assets and the tracking of outside plant (OSP).
CP-KX Q: How does your company keep up with the demands of the quickly growing and ever-changing telecommunications industry?
K-TT A: We rely heavily on our business partners to help keep us informed of anticipated changes to their operations, along with any evolving business drivers. Due to the fluidity of the industry, these changes may center on network technology, regulatory trends and/or customer support trends. The information exchanges take place informally during scheduled calls and/or onsite visits. Additionally, our annual customer satisfaction survey provides a process for our customers to provide input on anticipated trends, business drivers and software enhancement requests.
CP-KX Q: What new developments are on the horizon for your company?
K-TT A: Tentatively scheduled for Q2 of 2019 is the release of KADENCE Business Intelligence (KBI). This software release will enhance the KADENCE platform in ways far superior to many legacy operational support systems (OSS). The planned features and functionality of KBI will have applications well beyond the engineering and network management groups. New analytic tools will leverage data from KADENCE Fiber Mapping (KFM) to address the following business drivers:
- Fiber construction and ROI modeling
- Sales and marketing campaigns based on penetration and conversion rates
- Key performance indicators (KPIs) based on customer churn, network outages and trouble tickets
- Regulatory reporting for alternative Connect America model (A-CAM) funding
CP-KX: Todd, thanks for chatting with us, and enjoy your time at The 2018 INCOMPAS show. To learn more about KADENCE and their innovative new solutions, visit www.gokadence.com.