Wednesday , 23 August 2017


Closing the B2B Customer and Service Order Management Gap

comptel        cloudsense

 

As the digital online services explosion fuels network, service and IT infrastructure transformation, businesses are benefiting from more agile service environments, and seeing platforms like Salesforce as a natural way to optimize customer engagement.

With this in mind, both cmpanies have unveiled a new collaboration at Dreamforce, the annual Salesforce conference. The companies are demonstrating a landmark use case in exposing network function virtualisation (NFV) services into a cloud-based sales automation platform, bringing a new level of customer centricity to the communications service proposition. The new interoperability will enable CSPs to leverage salesforce.com to improve order accuracy, reduce service delivery time and operational costs, and offer better enterprise customer experience using public and private cloud and NFV.

Comptel and CloudSense recently announced their cooperation to link B2B customer and service order management for communications service providers (CSPs) using the salesforce.com Salesforce1 Platform. The collaboration enables CSPs to improve complex order accuracy, reduce service delivery time and operational costs, and offer a better enterprise customer experience.

Comptel and CloudSense are demonstrating their unified offering, which bridges the public and private cloud in a telecommunications setting, at Dreamforce, the annual salesforce.com conference. The companies revealed a landmark use case in exposing network function visualization (NFV) services into a cloud-based sales automation platform, bringing customer centricity to the communications service proposition.

Comptel was selected by salesforce.com to be a part of its Communications Industry Showcase at Dreamforce. Comptel is involved in a collaborative, carrier-grade, multi-tenant, cloud-based solution, aiming to help CSPs bring innovative services to market faster. The showcase demonstrates the rapidly growing interoperating ecosystem around salesforce.com and leading service and software vendors.

Key Facts

  • Comptel Service Order Validator, available through the Salesforce1 AppExchange, and the CloudSense Telecoms Platform are now interoperable and jointly capable of offering network-aware sales process automation and intelligent telco lead-to-activation.
  • Comptel and CloudSense are equipping CSPs using the Salesforce1 Platform with an interoperable product and service catalog, and enabling them to perform order capture, feasibility, inventory reservation and fulfillment.
  • The joint solution works intelligently with the market-leading Comptel Fulfillment platform and is delivered seamlessly using the CloudSense Telecoms Platform.
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